AI Automation Engineer (AI)

TL;DR

AI Automation Engineer (AI): Designing and configuring AI-powered contact center applications for unique customer requirements with an accent on integrations with third-party platforms and problem resolution on hirify.global product. Focus on applying Intelligent Virtual Agents and Natural Language Processing to enhance customer experience.

Location: Remote from Germany

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Lead requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
• Design and configure applications on the hirify.global platform for unique customer requirements, often with integrations to third party platforms (e.g., Salesforce, Epic, ServiceNow).
• Provide customers with configuration advice and problem resolution on hirify.global products.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the hirify.global platform.
• Handle pre-sales Statement of Work requests from creation to design document handoff, including gathering true business requirements, determining effort, and documenting target solutions.

Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment.
• Excellent English verbal and written skills.
• Strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS).
• Knowledge of and experience implementing Intelligent Virtual Agents (IVAs) for both voice and digital channels and Natural Language Processing (NLP) engines such as Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist platforms.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.
• Willingness to travel up to 10% nationally with occasional international travel possible (valid passport required).

Nice to have

• Familiarity or technical certification in CCaaS, CRM, ACD, IVR and call center practices.
• Experience working on enterprise deployments involving multiple vendors.
• Strong combination of technical call center expertise, client development, and configuration experience.
• Creativity in solution architecture and design.

Culture & Benefits

• Team-first culture, enabling innovation, growth, and thriving together.
• Celebrates diversity and fosters an inclusive environment.
• Empowering employees to be their authentic selves.
• Passion for continuous improvement both technically and professionally.