Senior Professional Services Implementation Engineer (AI)

TL;DR

Senior Professional Services Implementation Engineer (AI): Delivering and implementing specialized AI-driven solutions within the hirify.global CXone platform with an accent on technical implementation, conversational design leadership, and system integration. Focus on building engaging and effective AI agents, solving complex architectural challenges, and enabling customer self-sufficiency.

Location: Hybrid (two days in office, three days remote) in Sydney, Australia.

Company

hirify.global Ltd. is an innovation leader in AI, cloud, and digital solutions, serving over 25,000 global businesses, including 85 of the Fortune 100 corporations.

What you will do

• Lead complex implementations of AI solutions from pilot to full deployment within the CXone platform.
• Configure and build CXone AI solutions covering NLU, IVR/ACD, ASR, and digital channels.
• Develop AI applications (chatbots, voicebots) focusing on code quality, architectural rigor, and system stability.
• Integrate AI systems seamlessly across CRMs, APIs, and customer ecosystems.
• Design intuitive AI applications that prioritize user-centric interactions, defining user intents, journeys, and dialog flows.
• Enable customers and partners through technical training, configuration workshops, and guidance.

Requirements

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.
• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.

Culture & Benefits

• Experience the hirify.global-FLEX hybrid model with two days in the office and three days of remote work per week.
• Join an ever-growing, market-disrupting global company with endless internal career opportunities.
• Work in a fast-paced, collaborative, and creative environment.
• hirify.global is committed to diversity and inclusion, ensuring equal opportunities for all candidates.