Revenue Intelligence Onboarding Coach

TL;DR

Revenue Intelligence Onboarding Coach (SaaS/Hospitality): Guides new hirify.global customers through the setup, configuration, and adoption of revenue generation tools with an accent on AI-powered forecasting, dynamic pricing, and targeted email marketing. Focus on interpreting AI-driven rate recommendations and analytics to encourage deep product adoption and loyalty, and building strong client relationships.

Location: Remote First, Remote Always

Company

hirify.global is transforming hospitality with an intelligent platform that powers properties across 150 countries, processing billions in bookings annually.

What you will do

• Facilitate client onboarding, training, and configuration for the Revenue Management suite via video, phone, and email.
• Guide customers through critical technical setups including pricing guardrails, room hierarchy, and rate mapping.
• Resolve customer inquiries and troubleshoot escalated issues related to revenue data and marketing tools across multiple channels.
• Educate clients on interpreting AI-driven rate recommendations and analytics to encourage deep product adoption and loyalty.
• Manage the onboarding process for both our proprietary Revenue Management System and our various RMS partners.
• Record activities in Salesforce, gather feedback, and share insights with Product and Engineering for system improvements.

Requirements

• Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
• Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
• Have a proven track record of working with or implementing Revenue Management Systems (RMS) and related hospitality technology.
• Demonstrate the ability to translate complex, AI-driven concepts into clear, practical business terms for clients.
• Deliver exceptional communication with empathy and a relentless focus on the customer experience.
• Show proficiency with technical tools such as Zendesk, Salesforce, Booking.com Extranet, and CRM/Email marketing platforms.

Nice to have

• Portuguese or Spanish
• Project Management certification

Culture & Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Access to professional development, including manager training, upskilling and knowledge transfer