Customer Service Manager (Server)

TL;DR

Customer Service Manager (Server): Ensuring smooth management of a customer service team and achieving company goals with an accent on customer orientation and productivity. Focus on addressing and resolving customer and employee concerns, performance reporting, and team development.

Location: Cebu

Company

hirify.global is the leading European digitalization partner for small and medium-sized businesses (SMB), providing cloud infrastructure, hosting, and web presence solutions across 18 markets.

What you will do

• Manage a customer service team to ensure customer orientation and productivity.
• Act as the main contact for work-related needs and resolve employee and account concerns.
• Submit team performance reports and implement action plans to drive performance.
• Conduct coaching and mentoring for individual and team development.
• Spearhead monthly retention and team-building activities.
• Conduct interviews for potential new agents.

Requirements

• Education or training in Computer Science, IT or equivalent experience.
• Excellent English verbal and written communication skills.
• Strong technical and customer service know-how on 1&1 and other internal operations/systems.
• Experience with Customer Service and Technical Support.
• Strong leadership skills.
• Organized, driven and results-oriented.

Culture & Benefits

• Open structures, friendly working culture and flat hierarchies with strong team spirit.
• Environment where work and fun are compatible.
• Opportunity to grow with a constantly growing company.
• Values diversity and welcomes all applications regardless of background.