Senior Customer Success Operations Specialist (ERP)

TL;DR

Senior Customer Success Operations Specialist (ERP): Running and executing recurring customer success programs, providing operational support to Customer Success Managers, and performing foundational data analysis with an accent on license and version compliance, surveys, and customer communications. Focus on improving Customer Success Manager productivity through reduced manual effort, improved processes, and actionable data insights.

Location: Must be based in the US

Salary: $80,000–$100,000 annually (may vary based on location)

Company

hirify.global is a leading innovator in cloud ERP solutions with growing businesses worldwide, acquired by Vista Equity Partners, focusing on enterprise software.

What you will do

• Own and execute recurring Customer Success programs end-to-end (license/version compliance, surveys, communications).
• Provide operational support to hirify.global Customer Success Managers.
• Conduct regular external communication with customers and Value-Added Resellers (VARs).
• Pull data from hirify.global systems and perform basic to intermediate analysis using Excel and AI tools.
• Create, maintain, and update Customer Success documentation, policies, and program workflows using SharePoint.
• Identify inefficiencies and draft business requirements for process and system improvements.

Requirements

• 3+ years of experience in Customer Success Operations for an ERP company.
• Experience supporting recurring operational programs for a SaaS business model.
• Strong Excel skills, including pivots, lookups, and structured data analysis.
• CRM experience.
• Experience using SharePoint to create, update, and maintain documentation.
• Comfort using AI tools to support data analysis, documentation, and operational problem-solving.

Culture & Benefits

• Collaborative and high-energy culture, passionate about product and mission.
• Values work/life balance, efficiency, simplicity, and friendly customer service.
• Offers exceptional professional and financial growth potential.
• Eligible for additional rewards including annual bonus and stock based on individual performance.
• Opportunity to earn sales incentives based on revenue or utilization for certain roles.