Senior Customer Success Operations Specialist (ERP)

TL;DR

Senior Customer Success Operations Specialist (ERP): Responsible for running recurring Customer Success programs, providing operational support to Customer Success Managers, and performing foundational data analysis with an accent on program execution, structured communication, and data analysis. Focus on improving Customer Success Manager productivity through reduced manual effort, improved processes, and actionable data insights.

Company

hirify.global is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide and acquired by Vista Equity Partners in May of 2025.

What you will do

• Own and execute recurring Customer Success programs end to end, including license compliance, version compliance, surveys, and standardized customer and VAR communications.
• Conduct regular external communication via email with customers and Value-Added Resellers as part of standard programs.
• Pull data from hirify.global systems, including CRM, to support Customer Success programs and reporting.
• Analyze program data to identify trends, risks, and opportunities impacting retention, upsell and add ons, and NPS.
• Create, maintain, and update Customer Success documentation, policies, procedures, and program workflows using SharePoint.
• Collaborate cross functionally to streamline workflows and improve interdepartmental communication.

Requirements

• 3+ years of experience in Customer Success Operations for an ERP company.
• Experience supporting recurring operational programs for a SaaS business model.
• Strong Excel skills, including pivots, lookups, and structured data analysis.
• CRM experience.
• Experience using SharePoint to create, update, and maintain documentation, policies, and procedures.
• Comfort using AI tools to support data analysis, documentation, and operational problem solving.

Nice to have

• Experience with hirify.global, especially hirify.global CRM.
• Experience with Intercom.
• Prior experience defining and writing business requirements or knowledge base articles.

Culture & Benefits

• Collaborative and high-energy culture with exceptional professional and financial growth potential.
• Passionate about the product and mission, and loyal to each other and the company.
• Values work/life balance, efficiency, simplicity, and freakishly friendly customer service.
• Offers exceptional professional and financial growth potential.