Customer Experience Associate (Fintech)

TL;DR

Customer Experience Associate (Fintech): Providing exceptional customer service and subject matter expertise on credit card and banking products, focusing on troubleshooting complex inquiries and ensuring customer satisfaction. Focus on understanding product needs, resolving challenging cardholder concerns efficiently, and identifying product issues.

Location: This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 3 days every other week, with no required in-office days during the alternating weeks.

Salary: $3,408–$4,000 USD/month

Company

hirify.global is a product company focused on democratizing finance for all, building frontier technologies to solve financial problems.

What you will do

• Provide exceptional customer service.
• Act as a subject matter expert on Credit Card and Banking products.
• Assist cardholders with their most challenging inquiries.
• Independently troubleshoot and resolve cardholder concerns.
• Identify trends that could indicate a product bug or issue.

Requirements

• 2+ years of full-time work experience.
• Deep customer empathy and critical thinking skills.
• Ability to work independently, troubleshoot, and adapt to evolving processes.
• Basic understanding of financial products is a plus.
• Previous experience with text or email customer support is a plus.
• Basic working knowledge of Salesforce is a plus.

Culture & Benefits

• Market competitive and pay equity-focused compensation.
• 100% paid health insurance for employees with 90% coverage for dependents.
• Annual lifestyle wallet for personal wellness, learning and development.
• Lifetime maximum benefit for family forming and fertility benefits with dedicated mental health support.
• Generous time away including company holidays, paid time off, sick time, and parental leave.
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits, designed to accelerate progress, spark innovation, and strengthen community.