Support Representative, Tier 1 (Competitive)

TL;DR

Support Representative, Tier 1 (Customer Support): Answering user questions via phone, email, and online chats and providing solutions. Focus on technical troubleshooting and ensuring users know how to use hirify.global effectively to enhance their game.

Location: Must live near or be willing to relocate to Lincoln, Nebraska

Salary: $40,000

Company

hirify.global provides video and data analysis tools for coaches and athletes.

What you will do

• Answer user inquiries via phone, email, and online chats, providing technical troubleshooting and guidance on product features.
• Ensure users understand how to effectively use hirify.global products to improve their game.
• Empathize with users and provide creative solutions to their issues.

Requirements

• Empathy. You can easily put yourself in someone else's shoes to find them the best solution.
• Eager. You want to work directly with our users to help them achieve their goals.
• Communication skills. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
• Flexible. You show composure and resilience in a dynamic and demanding environment.

Nice to have

• Customer service experience.
• Technical know-how.
• Team-oriented.
• Experience using a CRM system.

Culture & Benefits

• Champion work-life harmony with flexible vacation time, company-wide holidays and timeout (meeting-free) days, and remote work options.
• Guarantee autonomy with an open and honest culture, trusting employees from day one.
• Encourage career growth with resources and opportunities for professional development.
• Provide an environment to help you succeed with well-designed offices and the necessary tech stack and hardware.
• Support mental and physical health through the Employee Assistance Program, employee resource groups, and fitness partner Peerfit.
• Cover medical insurance with multiple plans to pick from, including vision, dental, fertility healthcare, and family-forming benefits, and contribute to your 401(K).