Customer Experience Associate (Fintech)

TL;DR

Customer Experience Associate (Fintech): Providing world-class customer experiences and defining support operations that anticipate customer needs with an accent on improving customer response metrics and guiding onboarding experiences. Focus on collaborating with cross-functional teams to inform scalable solutions and building relationships with big-name institutions.

Location: Must be able to work from the New York City office.

Salary: $93,500 - $107,250

Company

hirify.global is rebuilding today’s financial infrastructure by enabling the instant movement of any asset, any time, in a trustworthy way.

What you will do

• Provide world-class customer experiences and improve customer response metrics.
• Partner with leadership to design support operations that anticipate customer needs.
• Collaborate with solutions engineers to guide onboarding experiences for high-profile enterprise clients.
• Monitor platform requests, analyze customer pain points, and collaborate with developers to inform scalable solutions.
• Build relationships with big-name institutions, acting as a knowledge resource and advocate for client success.
• Support the implementation of new AI tools through process development and knowledge base oversight.

Requirements

• Experience (1-3+ years) in customer support or customer-facing experience roles at high-growth tech companies.
• Superb communication skills with an understanding of tone, efficiency, and clarity.
• Thrive in startup environments, valuing speed, autonomy, and the ability to set direction.
• Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients.
• Deep troubleshooting, documentation, and customer experience skills.

Nice to have

• Direct experience in blockchain, crypto, or digital asset platforms.

Culture & Benefits

• Competitive total compensation and benefits package, including equity and bonuses.
• Opportunity to transition to other teams in the company based on interests and strengths.
• Exposure to a fast-growing fintech environment with a 360-degree view of operations.