Account Manager - Japanese Speaker

TL;DR

Account Manager - Japanese Speaker: Managing a portfolio of customers in the Japan region to maximize value from the hirify.global SaaS solution and ensure high satisfaction. Focus on strategic account management, advising on sustainable procurement program implementation, building customer advocacy, and liaising between customer and internal teams.

Location: Yotsuya, Tokyo. This role operates under a Hybrid Work Model. Professional fluency in both English and Japanese is required.

Company

hirify.global is the leading provider of business sustainability ratings, offering a digital SaaS solution to guide companies toward a sustainable world.

What you will do

• Manage a portfolio of customers in the Japan region, ensuring maximum value and high satisfaction.
• Advise customers on implementing sustainable procurement programs and integrating hirify.global solutions.
• Build and maintain strong relationships with customer stakeholders and executive sponsors.
• Develop and maintain Account Plans, acting as the main point of contact.
• Liaise between customer and hirify.global teams (sales, sustainability, operations) to resolve challenges.
• Promote additional services and manage contract renewals with the Sales team.

Requirements

• 5+ years of experience in Account Management, Customer Success, or Consulting.
• Bachelor’s degree in Supply Chain, Sustainability, Business Administration, or related field.
• Professional fluency in both English and Japanese (Written and Verbal).
• Native Japanese proficiency or JLPT N1, with documented experience in Japanese business etiquette.
• Proficiency in Excel and data analytics.
• Familiarity with SaaS, Procurement systems (e.g., SAP Ariba, Coupa), and CRM (Salesforce).

Nice to have

• Experience with AI tools.

Culture & Benefits

• Flexi time working system.
• Wellness allowance and professional mental health support.
• Referral bonus policy and learning and development opportunities.
• Sustainability events, community involvement, and peer recognition.
• Social Insurance, Commuting Allowance, and Life Insurance.
• Paid employee volunteer day.
• Hybrid Work Model with a remote work from abroad policy.

Hiring process

• Guaranteed response to every application.
• Hiring process can be adjusted to suit individual needs (e.g., for disabled or neurodiverse candidates).