Customer Service Specialist

TL;DR

Customer Service Specialist: Providing customer support via phone, chat, and email for cloud and hosting services with an accent on billing inquiries, troubleshooting, and general support. Focus on proactive sales of additional services and ensuring customer satisfaction.

Location: Gloucester. Offering both office and hybrid work options.

Salary: £26,000 basic with unlimited sales commission potential.

Company

hirify.global is a leading European provider of cloud infrastructure, cloud services, and hosting services for small and medium-sized businesses.

What you will do

• Serve as the first point of contact for customers via phone, chat, and email.
• Address billing inquiries, troubleshoot issues, and provide general support.
• Offer outstanding customer service at all times.
• Proactively identify customer needs and suggest additional services, earning commission on upgrades.
• Work a shift pattern that may include weekends and rare out-of-hours support.

Requirements

• No previous experience is required; full training provided.
• Outstanding customer service and active listening skills.
• Excellent communication skills.
• Strong problem-solving abilities.
• Self-motivation and a fearless approach to sales.
• Ability and willingness to work a shift pattern, including weekends and rare out-of-hours support.

Culture & Benefits

• Vibrant and supportive work environment with open structures and flat hierarchies.
• Competitive salary with unlimited sales commission potential.
• 27 days annual leave + bank holidays.
• Comprehensive benefits package including contributory pension, private healthcare, and life assurance.
• Opportunities for personal and professional growth with tailored development plans.
• Free parking, refreshments, and social events.