Junior Customer Success Manager

TL;DR

Junior Customer Success Manager: Supporting and engaging with customers directly at every point in their subscription journey with an accent on ensuring quick, informative, and professional responses. Focus on identifying and resolving technical and product issues, analyzing payment and content, and relaying customer feedback for product improvements.

Location: Remote within the UK or GMT +/-2 hours time zone, with an option to use the London office.

Company

hirify.global combines exceptional teacher-made content with cutting-edge technology to provide fantastic affordable education globally as one of Europe's fastest-growing EdTech startups.

What you will do

• Provide a high-quality customer experience by ensuring customer enquiries are answered efficiently and professionally.
• Work with technical and product teams to communicate and resolve any technical and product issues experienced by users.
• Identify payment and content issues by analysing platform content, system logs, and billing information.
• Engage with teachers and students to answer queries about using the platform, dealing with young users appropriately.
• Provide platform training to parent and school customers.
• Relay customer feedback to relevant company departments to ensure necessary product improvements and features are identified.

Requirements

• Strong work ethic and highly ambitious.
• Keen and intuitive contributor and communicator.
• Desire to work in the education sector.
• Interest in startups and technology.
• Excellent written English.
• Excellent organisational and time management skills.
• Interest in being a part of a young, growing business.
• Able to work Saturdays or Sundays in some months throughout the year with days in lieu.

Culture & Benefits

• 25 days holiday plus bank holidays, with 3 days winter leave.
• Remote-first company with the option to use the Holborn office.
• Annual Learning & Development budget.
• Private medical with Vitality Health and access to a wellbeing platform.
• Enhanced family leave.
• Monthly remote and in-person events in London.
• High degree of autonomy and exposure to all business areas of a successful startup.
• Opportunity to become an integral member of a fast-growing tech company with brilliant colleagues.