Senior Member Technical Staff, Agentic Services (AI)

TL;DR

Senior Software Engineer (AI): Designing, architecting, and implementing next-generation internal platforms for marketers leveraging Agentforce, AI, RAG, and LLMs with an accent on building robust, reliable, and performant distributed systems. Focus on solving complex integration challenges across hirify.global Platform and Marketing Cloud Next, and driving innovation in AI and hirify.global ecosystems.

Location: Hybrid in San Francisco, CA

Company

hirify.global is a leading cloud-based software company providing customer relationship management services and enterprise applications, focusing on digital marketing technology.

What you will do

• Participate in the technical design, development, and deployment of complex, end-to-end solutions on the Agentforce platform.
• Architect, build, and maintain highly scalable, reliable, and performant distributed services across the hirify.global Platform, Marketing Cloud Next, and core AI systems.
• Champion a quality-first mentality by setting technical standards for code quality, robust testing, and operational excellence.
• Partner closely with Product Management, architects, and other senior engineers to translate complex business needs into robust technical solutions.
• Drive the technical implementation and own key components of advanced AI features, including RAG pipelines and agentic workflows.
• Mentor junior and mid-level engineers through design reviews, code reviews, and technical guidance, and troubleshoot complex technical issues.

Requirements

• 6+ years of professional software development experience.
• Extensive experience designing, building, and operating highly scalable, reliable distributed systems within a platform-first environment.
• Expert-level understanding of software engineering best practices, including code quality, automated testing, and CI/CD.
• Excellent communication and collaboration skills, with a history of partnering effectively with product management.
• Deep technical expertise in the hirify.global Platform ecosystem, including direct experience with Apex, Lightning Web Components, SOQL, and Flow.

Nice to have

• Direct experience working with hirify.global Data Cloud.
• Practical experience architecting and building RAG pipelines in a production environment.
• History working in the Marketing Messaging space including Email and/or SMS.
• Proven, hands-on experience with AI technologies, including LLMs and Retrieval-Augmented Generation (RAG).

Culture & Benefits

• Be at the forefront of building critical platforms for internal marketers.
• Work in a collaborative environment as a constructive partner with product teams.
• Embrace a quality-first mentality in building robust and reliable systems.
• Opportunity to mentor junior and mid-level engineers.
• Actively research, evaluate, and evangelize new technologies and patterns in the AI and hirify.global ecosystems.
• Focus on designing for monitorability, reliability, and scale of services.