Customer Marketing Lead (AI)

TL;DR

Customer Marketing Lead (AI): Developing comprehensive programs to guide customers through their journey with Claude, creating authentic advocates and lasting loyalty with an accent on customer storytelling, multi-format campaigns, and community building. Focus on transforming customer successes into market trust and adoption in the rapidly evolving AI space.

Location: Hybrid in San Francisco, CA or New York City, NY. Expect all staff to be in one of our offices at least 25% of the time. Visa sponsorship is available.

Salary: $125,000 – $160,000 USD Annual Salary

Company

hirify.global is a public benefit corporation creating reliable, interpretable, and steerable AI systems to be safe and beneficial for users and society.

What you will do

• Support customer storytelling from story identification through creation and distribution.
• Create compelling narratives demonstrating Claude's impact across different industries and use cases.
• Develop multi-format customer campaigns that accelerate market adoption.
• Build and nurture relationships with customers to foster authentic advocacy.
• Partner with Sales, Product, and Communications teams to identify and amplify customer successes.
• Drive customer engagement through loyalty programs and community initiatives.

Requirements

• 8+ years of experience in customer marketing, ideally B2B SaaS.
• Excellent written and verbal storytelling abilities.
• Experience building relationships with technical executives and product leaders.
• Track record of creating effective content in multiple formats.
• Data-driven approach to measuring and improving program impact.
• Bachelor's degree in a related field or equivalent experience required.

Nice to have

• Experience building and managing customer loyalty or community programs.
• Track record of successful customer advisory board (CAB) and event programming.
• Familiarity with the AI/ML ecosystem, particularly the developer tools.

Culture & Benefits

• Work as a single cohesive team on large-scale AI research efforts.
• Value impact: advancing our long-term goals of steerable, trustworthy AI.
• Offer competitive compensation and benefits.
• Generous vacation and parental leave.
• Flexible working hours.