Senior Product Designer (Service Design)

TL;DR

Senior Product Designer (Service Design): Designing and architecting an ecosystem for human connection and care, balancing the needs of aging members and their primary caregivers with an accent on ethnographic research, service mapping, and high-fidelity prototyping. Focus on developing complex UX models for multiparty interactions, optimizing direct-to-consumer systems, and translating data insights into actionable design improvements.

Location: Remote US

Company

hirify.global is a care company that connects older adults and families with companions to provide vital social support, aiming to build the future of care.

What you will do

• Architect the offline-to-online care journey, mapping how digital requests become human connections.
• Develop complex UX models for multi-party interactions, balancing the needs of aging members and caregivers.
• Lead the design of self-pay and referral-driven direct-to-consumer systems, optimizing for conversion.
• Build functional prototypes using tools like Figma, Framer, or Webflow that demonstrate complex logic.
• Evolve and maintain a robust, accessible (WCAG 2.1+) design system that scales across mobile and web.
• Participate in qualitative user research and ethnographic studies to identify unmet needs and inform design.

Requirements

• 10+ years of experience working on complicated human services (such as healthcare, education, hospitality).
• Mastery of Figma.
• Ability to lead far upstream of engineering through visual artifacts that guide long-term development.
• Strong storytelling with the ability to present the 'why' to the CTO and executive leadership.
• A portfolio showing large-scale, shipped products that solved complex systemic problems.

Nice to have

• Experience with direct-to-consumer products.
• Familiarity with CMS frameworks and HIPAA compliance.
• Experience in "Age Tech" or family-caregiver platforms.
• Experience building referral systems and self-pay funnels where trust-building is the primary goal.

Culture & Benefits

• Competitive salary and equity package.
• Medical, dental, and vision insurance coverage, with HSA/FSA options.
• 401(k) plan with a match up to 4%.
• Flexible PTO, parental leave, and caregiver leave.
• People-first culture that encourages authenticity, transparency, and non-hierarchy.
• Focus on community, belonging, and purpose-driven work for all employees.