Helpdesk Specialist

TL;DR

Helpdesk Specialist: Providing advanced, reliable, and secure communication and information systems support, including desktop and network support for approximately 1200 users. Focus on identifying, researching, and resolving technical problems related to user workstations, software, and mobile devices, and ensuring timely resolution according to ITIL guidelines.

Location: On-site in Quantico, VA

Company

hirify.global supports national security missions through advanced technologies, elite minds, and unparalleled agility to strengthen and protect vital interests.

What you will do

• Provide local area network support for desktop-related problems on unclassified and classified networks.
• Identify, research, and resolve technical problems for user workstations, software, and mobile devices (Android/Apple).
• Provide Tier II support to end users for PC, server, or mainframe applications/hardware, including up to 100 global JWICS users.
• Monitor and respond to hardware, software, and network problems.
• Respond to service requests via Remedy, telephone calls, email, and direct personnel requests.
• Document, track, and monitor problems to ensure timely resolution according to ITIL version 4 framework guidelines.

Requirements

• DoD 8570 IAT Level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+CE, or SSCP).
• 3 Years of Desktop Support Experience.
• Experience with Windows 11 installation and troubleshooting.
• Experience with imaging devices.
• Top Secret clearance is required.

Nice to have

• ITIL Foundation (v3) or greater.
• Microsoft Certified Desktop Administrator Associate (MCA).
• VMWare Certified Professional (VCP).
• Android/iOS Mobile Device Management via Intune.

Culture & Benefits

• Culture driven by values: Happy, Helpful, Honest, Humble, Hungry, and Hustle.
• Emphasis on employee value, teamwork, and a supportive environment.
• Competitive and comprehensive benefits package.
• Possible off-hours work to support releases and outages.
• Work in a general office environment.