Customer Service Specialist

TL;DR

Customer Service Specialist: Delivering human-centered support for homeschool education across multiple channels with an accent on empathy, efficiency, and personalized communication. Focus on resolving intricate customer issues and building lasting trust with parents and educators.

Location: Remote (US only). Must be 100% remote within the U.S. (any U.S. time zone).

Salary: $18.24 – $25.06 per hour

Company

hirify.global is revolutionizing homeschool education with its platforms like Miacademy, Always Icecream, and MiaPrep.

What you will do

• Deliver exceptional support across phone, email, chat, and social media.
• Resolve customer issues with empathy and efficiency while maintaining elite standards.
• Personalize communication to make every customer feel valued and understood.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed interaction records and collect valuable customer feedback.
• Collaborate with team members to manage a high volume of intricate customer service interactions.

Requirements

• At least 2 years of full-time experience in a people-facing role.
• Access to a computer/laptop with a working web camera, and a reliable high-speed internet connection.
• Typing speed: 55 words per minute.
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly.
• Excellent written and verbal communication skills.
• Must be available for a 5-day work week, prepared for two of those days to be Saturday and Sunday.
• Must be able to work Mid Shift (8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT) or Evening Shift (2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT).

Nice to have

• Experience in the education or tech field.

Culture & Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options (fertility, mental health, chiropractic care, FSA, HSA).
• 401(k) retirement plan with employer match.
• Paid Time Off (PTO), floating holidays, and parental leave.
• All employees receive free site memberships and discounted MOHS tuition for children in their household, plus two additional memberships.

Hiring process

• Submit application and resume.
• Assessment, followed by two or more interviews.
• Role-specific assignment.