Customer Care Specialist (AI Productivity Platform)

TL;DR

Customer Care Specialist (AI Productivity Platform): Provides timely, empathetic, and personalized assistance to customers via email, focusing on non-technical inquiries about accounts, subscriptions, and product offerings. Focus on enhancing customer satisfaction and loyalty, improving operational efficiency, and transforming customer experience with innovative customer care.

Location: Hybrid, must be based in Ukraine

Company

hirify.global is the AI productivity platform on a mission to unlock the hirify.global potential in everyone, offering a suite of apps and agents including Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go for proactive AI assistance.

What you will do

• Provide timely, empathetic, and personalized assistance to customers.
• Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk).
• Deliver positive customer assistance experiences that enhance satisfaction and loyalty.
• Collaborate independently and with other teams to improve operational efficiency.

Requirements

• 1+ years of experience assisting others.
• Passion for providing outstanding customer service, including proactive prevention of issues.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving abilities.
• Clear and empathetic communication skills.
• Exceptional reading comprehension and attention to detail.
• Ability to work independently, manage tasks, and collaborate effectively in fast-paced environments.

Nice to have

• Experience with any ticketing systems.

Culture & Benefits

• Dynamic hybrid working model fostering trust, innovation, and strong team culture.
• Emphasis on autonomy and trust for professional growth.
• Highly collaborative culture supported by EAGER values.
• Team member resource groups (hirify.global Circles) promoting connection among diverse identities.
• Competitive pay and comprehensive benefits package including health care and ample time off.
• Support for home office setup, wellness, and pet care stipends.
• Learning and development opportunities.