Customer Support Executive

TL;DR

Customer Support Executive (Fintech): Providing remote support to entrepreneurs and SMEs in Hong Kong, focusing on business incorporation, accounting, and compliance. Focus on troubleshooting issues, guiding clients through digital platforms, and suggesting improvements to workflows for continuous improvement.

Location: Must be based in the Philippines or Malaysia

Company

hirify.global makes the back-office easy for micro SMEs through proprietary software and AI, focusing on customer delight.

What you will do

• Follow up with clients for feedback and submissions of documents.
• Resolve customer inquiries via email, live chat, and phone.
• Guide clients through hirify.global’s digital platforms.
• Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
• Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirements

• Education qualification: Bachelor Degree in Accounting
• Language Proficiency: Fluent in English (written and spoken)
• Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• 0–2 years in customer support (fintech, SaaS, or professional services preferred).
• Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

Nice to have

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.
• Mandarin and/or Cantonese will be a great plus.

Culture & Benefits

• Humility and kindness: The company has a culture of not taking themselves too seriously and being able to laugh.
• Flexibility: You’ll be able to work from home, and you can also work fully remote from anywhere in the world for 1 month each year.
• Financial benefits: Competitive market salaries and generous paid time off and holiday schedules.
• Personal growth: Lots of responsibility and autonomy at hirify.global with internal and external facing training programmes.

Hiring process

• Case study: A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.
• Career deep dive: A ~60 minute chat with the Hiring Manager to discuss your last 1-2 roles to understand your experience in more detail.
• Behavioural fit assessment: A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.