Customer Support Executive

TL;DR

Customer Support Executive: Delivering remote support for clients in business incorporation, accounting, and compliance in Hong Kong with an accent on seamless onboarding and resolving inquiries. Focus on troubleshooting issues, guiding clients through platforms, and advocating for their needs to enhance hirify.global’s reputation.

Location: Remote

Company

hirify.global makes the back-office easy for micro SMEs through proprietary software, AI, and a focus on customer delight.

What you will do

• Follow up with clients for feedback and submissions of documents.
• Resolve customer inquiries via email, live chat, and phone, focusing on speed and clarity.
• Guide clients through hirify.global’s digital platforms (e.g., onboarding, document submissions).
• Troubleshoot issues related to business incorporation, accounting, and escalate to internal teams when needed.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams for seamless service.
• Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirements

• Education qualification: Bachelor Degree in Accounting
• Language Proficiency: Fluent in English (written and spoken)
• Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• 0–2 years in customer support (fintech, SaaS, or professional services preferred). Fresh graduates are welcome.
• Self-motivated with a quiet workspace and stable internet connection. Most likely located in the PHILIPPINES.

Nice to have

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.
• Mandarin and/or Cantonese will be a great plus.

Culture & Benefits

• Humility and kindness are core attributes.
• Work from home flexibility with the option to work fully remote from anywhere in the world for 1 month each year.
• Competitive market salaries and generous paid time off.
• Eligible for the employee share ownership plan.
• Personal growth with responsibility, autonomy, and a range of internal and external training programs.
• hirify.global is a proudly certified B Corp.

Hiring process

• Case study: A chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.
• Career deep dive: A chat with the Hiring Manager to discuss your last 1-2 roles to understand your experience in more detail.
• Behavioural fit assessment: A chat with a member of the HR or leadership team to understand how you think and work.