Tech Support Specialist L2

TL;DR

Tech Support Specialist L2: Providing daily support to internal customers worldwide and assisting clients during system integration with an accent on handling complaints and providing accurate feedback. Focus on collaborating with different teams to improve internal and external processes and stay current with system information.

Location: Ukraine

Company

hirify.global is a global IT company that develops and provides tech solutions.

What you will do

• Support internal customers worldwide daily, handling complaints.
• Assist clients during integration with our systems.
• Provide solutions and accurate feedback to customers within time limits.
• Collaborate with other teams to drive continuous improvement of internal and external processes.
• Redirect problems to an appropriate resource.
• Stay current with system information, changes, and updates.

Requirements

• 2+ years of experience in customer service in a help desk, service desk, or Technical support L2.
• Experience providing remote support for client, server, and web-based applications.
• Troubleshooting/Manual testing skills in scope of REST API (Postman, Swagger, cURL)
• Ability to manage multiple tasks simultaneously while maintaining strict attention to details.
• Experience in analyzing system metrics and logs (Elasticsearch, Grafana, etc.).
• Upper-Intermediate level of Spoken and written English is a must.

Nice to have

• Experience with CRM.
• Experience with MS SQL.
• Experience with any message broker.
• Excellent problem investigation and solving skills.
• Responsibility, initiative, self-organization, and striving to learn.
• Diploma, certificates, or other IT designations.

Culture & Benefits

• Possibility to work full-time remotely.
• Opportunities for professional development and personal growth.
• Medical insurance, English classes.
• Competitive salary, reasonable and fair working conditions, flexible schedule.
• Team of strong IT professionals working in a vibrant product environment.
• Centrally located office near a metro station with a great view.