Customer Success Manager

TL;DR

Customer Success Manager (AI): Building lasting partnerships with clients to maximize their value from hirify.global, ensuring tangible business growth and ROI. Focus on leading customers through onboarding, developing adoption strategies, and providing technical subject matter expertise in conversational AI technologies.

Location: Buenos Aires, Argentina

Company

hirify.global is building the future of work with Computer – your AI teammate, trusted by global companies across multiple industries.

What you will do

• Proactively manage accounts to maximize customer value and drive tangible business growth.
• Lead customers through onboarding, developing product adoption strategies, and providing technical guidance.
• Enable integration of hirify.global with customers’ existing tool stack, identifying needs for customizations.
• Conduct data analysis about customers’ usage to share insights and drive decision-making.
• Identify and lead interventions to address risk across customers.
• Learn new tools and work closely with industry-leading AI and generative technologies.

Requirements

• 3+ years of prior experience in Consulting, Solution Architecture, or Customer Success.
• Knowledge of software development, technical support, and customer sales and success lifecycle.
• Technical knowledge of web solutions including APIs and Webhooks.
• Knowledge of Business Analytics or similar technical skills.
• Outstanding communication (written and verbal), with fluency in English.
• Comfort operating in a fast-paced, high-demand, global environment.

Culture & Benefits

• Commitment to those who are hungry, humble, honest, and who act with heart.
• Vision to help build the earth’s most customer-centric companies.
• Leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.