Customer Success & Product Intern (AI)

TL;DR

Customer Success & Product Intern (AI): Helping customers translate user journeys into natural language tests and troubleshooting, with an accent on identifying product gaps and relaying feedback to engineering. Focus on gaining hands-on experience with AI agents, prompt engineering, and analyzing user sessions to drive product improvements.

Location: On-site in New York City

Company

hirify.global is a startup that transforms website testing using AI agents, automating end-to-end testing without traditional QA infrastructure.

What you will do

• Help customers translate critical user journeys into natural language tests.
• Respond to customer support tickets and troubleshoot test failures.
• Lead product walkthroughs for new features and capabilities.
• Collaborate with engineering to surface edge cases and customer feedback.
• Build internal documentation and resources, gaining hands-on experience with AI agents and prompt engineering.
• Analyze user sessions using analytics platforms to relay tactical product feedback.

Requirements

• Strong written and verbal communication skills for explaining technical concepts.
• Recent graduate or current Junior/Senior with a Computer Science degree (major or minor) and coursework/interest in business.
• Genuine curiosity about AI agents, automation, and software development.
• Comfortable learning quickly in a fast-paced, ambiguous startup environment.
• Must be based on-site in New York City.

Nice to have

• Experience with QA, testing tools, or customer-facing roles.

Culture & Benefits

• Direct mentorship from a solutions engineer with 10+ years in QA and testing.
• Real responsibility, owning projects and interacting with customers from day one.
• Work with vision-first, multimodal AI agents that are changing software shipping.
• Startup energy with a cool NYC office and a motivated team.
• Access to the YC network.