Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Strengthening client relationships and ensuring success in creator marketing and content strategies with an accent on strategic guidance, client KPI alignment, and revenue management. Focus on analyzing campaign performance, driving retention, and identifying expansion opportunities.

Location: Los Angeles, CA

Salary: $80,000–$120,000 Annually

Company

hirify.global is a marketplace technology company that connects brands and agencies with a diverse network of creators to scale high-quality content creation and optimize digital marketing strategies.

What you will do

• Serve as a trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
• Align campaign objectives, content strategies, and creator partnerships with client KPIs and marketing goals.
• Lead Monthly & Quarterly Business Reviews to assess performance, provide insights, and guide long-term planning.
• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution.

Requirements

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.
• Strong understanding of the digital marketing landscape and direct experience within the social media/influencer marketing space.
• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
• Analytical mindset, with the ability to interpret data and provide actionable insights.
• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Culture & Benefits

• Work with amazing, talented people at a fast-paced, venture-backed tech company.
• Attractive health, dental, and vision insurance coverage.
• Competitive compensation structure.
• 401(k) retirement plan.
• Unlimited vacation policy.