Lead - Customer Success

TL;DR

Lead - Customer Success: Ensuring the success of hirify.global’s customers by bringing the company's best ideas and capabilities to their portfolio, matching them to business goals, and driving business value and executive alignment. Focus on building solid relationships with stakeholders, understanding customer's technical environment and business goals, and driving periodic customer engagements to ensure continued high customer satisfaction.

Location: Brisbane, Queensland, Australia

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.

What you will do

• Create value and build strong relationships with hirify.global customers as a trusted business partner.
• Analyze customer businesses, markets, and revenue models, recommending solutions using hirify.global capabilities.
• Consult with customers to optimize their use of the hirify.global system, addressing challenges promptly.
• Develop long-term account strategies and roadmaps in collaboration with the product team.
• Identify and maintain strong relationships with stakeholders at all levels within customer organizations.
• Drive customer engagements to manage expectations and ensure high customer satisfaction.

Requirements

• Experience working with large scale enterprise customers.
• Desire to work in a competitive environment.
• Experience or understanding of the wellness industry is strongly recommended.
• Experience managing SaaS or Cloud technical accounts.
• Previous Senior-level Program Management or Product Management experience is a plus.
• Experience in customer-facing project/engagement management or consulting role.
• Bachelor's Degree in Business or a relevant discipline.
• 4+ years of relevant experience in a customer-facing technology customer success or sales role.

Culture & Benefits

• Attractive compensation and benefits.
• Flexible work hours.
• Programs, classes, and activities supporting physical and mental well-being.