Customer Success Manager - Bilingual (Japanese)

TL;DR

Customer Success Manager (SaaS): Owns customer renewals and retention for corporate and enterprise customers across APAC, working to drive account expansion and long-term value creation. Focus on building strong relationships with senior stakeholders and translating customer strategy into actionable growth plans.

Location: Must currently hold authorisation/right to work for any employer in Australia. We are unable to offer sponsorship for this position. Sydney based.

Company

hirify.global helps organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform.

What you will do

• Own customer renewals and retention for a defined portfolio of corporate and enterprise customers across APAC.
• Build and maintain strong, trusted relationships with senior and executive stakeholders.
• Co-create and own Joint Success Plans aligned to customer business outcomes and measurable KPIs.
• Translate product usage data into actionable, commercial, and strategic recommendations.
• Advise customers on new features and relevant use cases that drive additional value and expansion.

Requirements

• Proven experience in Customer Success, Account Management, Consulting, or Strategic Account roles within B2B SaaS.
• Demonstrated accountability for renewals, retention, or revenue outcomes.
• Strong executive presence with the ability to influence senior stakeholders.
• Commercial mindset with the ability to balance customer advocacy and revenue responsibility.
• Proficient in Japanese and English.
• Must currently hold authorisation/right to work for any employer in Australia.

Nice to have

• Experience working in Internal Communications.
• Familiarity with Salesforce and Gainsight.

Culture & Benefits

• Competitive Compensation including an Employee Stock Option Plan.
• Flexible working time models and hybrid work, with a yearly flex work allowance of 2400 AUD.
• 30 days of vacation, plus a 4-day work week every year in August with full payment.
• Support on private health insurance and 12 weeks of paid parental leave.
• Regular team and office events including the yearly hirify.global Camp.