Technical Account Manager (Proptech Software)

TL;DR

Technical Account Manager: Serving as a trusted resource, helping clients get the most out of property management software with an accent on thoughtful solutions and streamlined operations. Focus on supporting system implementation and building strong client relationships to ensure businesses run smoothly and efficiently.

Location: Hybrid in Sydney, Australia

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation creating great real estate software products.

What you will do

• Lead software implementation, configuration, and deployment to ensure clients get the most out of hirify.global products.
• Consult with clients to understand their needs, advise on best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that drive success and continuous improvement for your assigned clients.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Two (2) years of technical or client support experience.
• Advanced technical and product knowledge of one or more hirify.global software products.
• Understanding of the property management or relevant hirify.global supported industry and industry best practices.
• Competence in Microsoft operating and network system operation, relational databases, or SQL/Oracle language.
• Excellent written and oral communication skills.

Nice to have

• Ability to configure and manage networks and peripherals.
• Experience with HTML/Cloud Services.

Culture & Benefits

• Dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
• hirify.global extends philanthropic support to organizations chosen by our employees.
• Award-winning culture fosters support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.