Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Driving the direction of AI-powered contact center products and services with an accent on defining, managing, and shipping high-quality new features with industry-best user experience. Focus on evolving feature concepts into detailed product requirements, managing multiple projects from concept to release, and interpreting customer feedback for product enhancements.

Location: Remote. Work authorization in the USA is required due to US-specific benefits mentioned.

Company

hirify.global leads in AI-powered contact center innovation, delivering a cloud platform that redefines the customer experience with cutting-edge AI.

What you will do

• Evolve feature concepts into detailed product requirements and specifications through in-depth product ideation and market research.
• Collaborate closely with stakeholders, user experience, engineering leads, and other product managers to refine project scope.
• Manage requirements and work with design, engineering, quality assurance, and go-to-market teams to ship new features.
• Act as the key authority and point of contact for project development concepts, business strategy, and business models.
• Manage multiple projects from concept to release, ensuring product requirements are well-defined and understood.
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data to define new feature enhancements.

Requirements

• BA/BS degree in computer science or a related technical field, or equivalent practical experience.
• 3+ years of product management experience, including 1+ year developing features for SaaS platforms.
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Track record of defining new concepts, launching commercial products, and leading cross-functional teams.
• Work authorization in the USA is required.

Culture & Benefits

• Be at the forefront of innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Comprehensive benefits including medical, dental, vision, 401(k) plan, and commuter benefits.