Onboarding Manager

TL;DR

Onboarding Manager (SaaS): Owning the end-to-end onboarding experience for new customers, guiding them from kickoff through activation and go-live across a 30–60 day journey. Focus on technical setup, integrations, training, and hands-on support, ensuring customers reach value quickly and confidently.

Location: Remote (Argentina)

Salary: $22,000

Company

hirify.global is the leading software suite for online & offline consumer brands selling across Amazon, Walmart, Target, Shopify, eBay, and more.

What you will do

• Own the full onboarding lifecycle for Multi-Channel Pro customers, from kickoff to activation and go-live.
• Manage multiple onboarding engagements in parallel, each running 30–60 days.
• Lead technical setup and configuration, including integrations with marketplaces, e-commerce platforms, and third-party tools.
• Deliver structured onboarding sessions, product walkthroughs, and live training tailored to customer needs.
• Act as the primary point of contact for customers during onboarding, providing hands-on guidance and support.
• Gather feedback from onboarding engagements to inform product improvements and documentation.

Requirements

• Experience in a customer onboarding, implementation, solutions, or technical account role within B2B SaaS.
• Strong technical aptitude with the ability to understand integrations, APIs, data flows, and system configurations.
• Comfort delivering live training sessions and explaining complex concepts in clear, simple terms.
• Proven experience in a client-facing role managing multiple stakeholders.
• Excellent communication skills in English, both written and verbal.
• Comfortable working US time zones and supporting customers globally.

Culture & Benefits

• Directly impacts activation speed, customer confidence, and long-term retention.
• Help customers get live faster, adopt the product more deeply.
• Set the foundation for long-term success as we scale Multi-Channel Pro globally.