VIP Manager (Gaming)

TL;DR

VIP Manager (Gaming): Overseeing portfolio-wide VIP operations for a mobile games company, ensuring consistent service standards, proactive engagement, and high-touch lifecycle management for high-value players. Focus on driving retention and re-engagement through behavior pattern analysis, LiveOps integration, and strategic outreach.

Location: Fully remote within the US

Salary: $110,000–$125,000

Company

hirify.global is a multi-award-winning independent mobile games company focused on creating games enjoyed by everyone.

What you will do

• Lead VIP operations across the portfolio, managing lifecycle engagement and relationship development for high-value players.
• Serve as an advocate for VIP players, representing their needs across studios and central teams.
• Drive retention and re-engagement by identifying behavior patterns and strengthening long-term loyalty.
• Partner with studios to align VIP program design, LiveOps integration, and recognition efforts.
• Collaborate with Customer Support to maintain elevated service standards and concierge-level support for VIPs.
• Influence measurable revenue growth through improved retention, targeted outreach, and value-based engagement.
• Work closely with the DTC team to ensure features and loyalty systems deliver a consistent, high-value experience for VIPs.
• Monitor and report VIP KPIs, including retention, revenue, satisfaction, and engagement.

Requirements

• 5+ years of experience managing VIP, high-value customer, or lifecycle programs for consumer-facing products.
• Strong understanding of retention, loyalty, and value-based engagement for high-spend players.
• Experience operating high-touch or concierge-level programs in partnership with Customer Support and LiveOps teams.
• Familiarity with DTC, loyalty, or alternative payment ecosystems and their impact on player value.
• Analytical mindset with the ability to define and track VIP KPIs tied to retention, engagement, and revenue.
• Strong cross-functional communication skills and comfort operating in a multi-studio environment.

Culture & Benefits

• Flexible Discretionary Time Off policy.
• Generous 401k match and competitive salaries.
• Comprehensive Medical, Dental, and Vision coverage.
• Employee Assistance Program for confidential support.
• Continuous opportunities for professional development.
• Family-friendly culture with a generous parental leave policy.

Hiring process

• Talent Acquisition Interview
• Take home Assessment
• Manager Interview
• Director Interview
• Final Interview