Lead Insights Analyst, Customer Insights

TL;DR

Lead Insights Analyst, Customer Insights: Driving improvements in the end-to-end customer experience across hirify.global touchpoints with an accent on surfacing, sizing, and prioritizing opportunities to improve customer satisfaction and business outcomes. Focus on creatively and analytically approaching insights projects, using various tools to understand the current state, pain points, and actionable solutions.

Location: Remote US. This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

Salary: $127,000–$177,000 USD Annually

Company

hirify.global is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.

What you will do

• Analyze customer sentiment data collected from internal users & external audiences to identify pain points & opportunities.
• Pull internal data across different data sources to size impact on KPIs.
• Create presentations that combine quantitative findings with qualitative insights.
• Work with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations.

Requirements

• 4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software.
• Healthcare experience in either the patient, provider, or payor spaces.
• Experience working with projects that use data to drive improvements in customer experiences.
• Love building presentations & data visualizations – telling both the customer story and the business impact.

Culture & Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).