Senior Director, Customer Strategy And Operations

TL;DR

Senior Director, Customer Strategy and Operations: Owning the strategy and operational infrastructure that powers hirify.global’s post-sales execution at scale with an accent on improving visibility and forecasting across teams and ensuring deals are scoped for success. Focus on building repeatable systems that increase launch predictability and improve customer outcomes as hirify.global scales rapidly.

Location: On-site in San Francisco

Salary: $270,000 – $350,000

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

What you will do

• Build and scale customer operations by developing repeatable processes.
• Establish operating rhythms and reporting for visibility into delivery health and risks.
• Strengthen cross-functional execution by partnering with GTM, Product, and Engineering.
• Lead cross-functional initiatives to unblock execution and improve outcomes.
• Manage and develop a Strategy & Operations team.
• Drive planning and resourcing practices that support predictable execution.

Requirements

• 10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, or adjacent functions.
• Demonstrated ability to diagnose ambiguous problems and influence senior stakeholders.
• Experience scaling a post-sales, CX, or delivery organization during hypergrowth.
• Strong executive communication and trust-building skills.
• Comfort operating in fast-moving, ambiguous environments.

Nice to have

• Direct experience partnering with Sales/GTM on deal scoping and success readiness.
• Background in B2B SaaS, enterprise software, or AI-adjacent companies.
• Prior experience building an operations function from scratch or leading it through early scale.

Culture & Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners, and snacks in the office.