Загружаем источник...Мэтч & Сопровод
Покажет вашу совместимость и напишет письмо
Описание вакансии
#support #Riga
First-line Technical Support Specialist
ЗП до 1300 euro net
Локация кандидата – Рига, оформление в штат, посещение офиса обязательно, после испытательного срока возможен гибрид
Свободное владение русским языком обязательно
An online banking service provider for both individual and business customers. Our mission is to enable people and businesses to handle financial transactions by offering seamless, secure, and efficient online banking solutions.
Role Overview:
As a Technical Support Specialist, you will be responsible for providing first-line technical support to our customers. You will troubleshoot and resolve technical issues related to our online banking services for both web and mobile versions, ensuring customer satisfaction and contributing to the improvement of our support processes. You will collaborate closely with other departments, such as product development, compliance, and account management.
Key Responsibilities
Provide technical assistance and support for incoming queries and issues related to Finsei’s online banking platform via Freshdesk ticketing system and Freshchat.
Provide technical support to internal teams.
Diagnose and troubleshoot customer technical issues, ensuring swift resolution or proper escalation to higher support levels.
Work closely with the development and engineering teams to identify, report, and resolve technical issues.
Assist in creating and updating self-help resources such as FAQs, how-to guides, and support articles in Freshdesk and Notion.
Stay up-to-date on Finsei’s product updates, features, and enhancements to effectively assist customers.
Requirements
At least 1 year of experience in a technical support role, preferably within the fintech, banking, SaaS, iGaming, crypto.
At least B1 level of English. The majority of our customer communication is in English.
Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical users.
Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
Knowledge of support ticketing systems and remote support tools like Freshdesk, Zendesk, Intercom or their alternatives.
Ability to collaborate with cross-functional teams to ensure efficient problem resolution.
Preferred Qualifications
Experience with crypto, iGaming, banking.
Understanding of banking regulations and compliance.
Knowledge of API and scripting
First-line Technical Support Specialist
ЗП до 1300 euro net
Локация кандидата – Рига, оформление в штат, посещение офиса обязательно, после испытательного срока возможен гибрид
Свободное владение русским языком обязательно
An online banking service provider for both individual and business customers. Our mission is to enable people and businesses to handle financial transactions by offering seamless, secure, and efficient online banking solutions.
Role Overview:
As a Technical Support Specialist, you will be responsible for providing first-line technical support to our customers. You will troubleshoot and resolve technical issues related to our online banking services for both web and mobile versions, ensuring customer satisfaction and contributing to the improvement of our support processes. You will collaborate closely with other departments, such as product development, compliance, and account management.
Key Responsibilities
Provide technical assistance and support for incoming queries and issues related to Finsei’s online banking platform via Freshdesk ticketing system and Freshchat.
Provide technical support to internal teams.
Diagnose and troubleshoot customer technical issues, ensuring swift resolution or proper escalation to higher support levels.
Work closely with the development and engineering teams to identify, report, and resolve technical issues.
Assist in creating and updating self-help resources such as FAQs, how-to guides, and support articles in Freshdesk and Notion.
Stay up-to-date on Finsei’s product updates, features, and enhancements to effectively assist customers.
Requirements
At least 1 year of experience in a technical support role, preferably within the fintech, banking, SaaS, iGaming, crypto.
At least B1 level of English. The majority of our customer communication is in English.
Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical users.
Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
Knowledge of support ticketing systems and remote support tools like Freshdesk, Zendesk, Intercom or their alternatives.
Ability to collaborate with cross-functional teams to ensure efficient problem resolution.
Preferred Qualifications
Experience with crypto, iGaming, banking.
Understanding of banking regulations and compliance.
Knowledge of API and scripting
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
Текст вакансии взят без изменений
Источник -