Technical Support Consultant

TL;DR

Technical Support Consultant: Delivering outstanding technical support via chats and emails, troubleshooting and resolving technical issues for users connecting apps to devices with an accent on maintaining a deep understanding of client solutions. Focus on applying the latest customer happiness practices and meeting KPIs.

Location: Fully remote

Salary: Compensation in USD

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries to deliver secure customer and technical support.

What you will do

• Deliver outstanding technical support via chats and emails.
• Troubleshoot and resolve technical issues, including Wi-Fi, router, internet, and Bluetooth connectivity problems.
• Guide customers in using apps and connecting them to devices.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.

Requirements

• English: C1+ for both spoken and written communication required.
• Previous experience in technical support or IT customer service.
• Tech-savvy with strong troubleshooting skills.
• Experience resolving Wi-Fi, internet, and Bluetooth connectivity issues.
• Strong analytical thinking and research skills.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have

• Experience with CRM systems.

Culture & Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, plus internal health policy.
• Culture built on trust, with no time-tracking requirements.