Application Support Engineer

TL;DR

Application Support Engineer: Providing worldwide high-quality technical support to customers with an accent on problem-solving, testing, and product improvement. Focus on investigating issues, finding root causes, fixing problems, and collaborating with various teams across the company.

Location: Candidates must be based in Brazil or Argentina.

Company

hirify.global is a global leader empowering businesses with cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing, built on diversity across 42+ nationalities and 20+ countries.

What you will do

• Provide world-wide high-quality technical support to customers.
• Collaborate with teams across the company to provide support and participate in product improvement.
• Investigate customer issues, find root causes, and fix problems.
• Report bugs and collaborate with the R&D team.
• Interact with other departments to enhance product improvement and customer satisfaction.

Requirements

• Good experience in Windows and Linux administration.
• Experience in administering or at least usage of Virtualization environments.
• Experience using API requests and understanding their logic.
• Network management, including setting up and troubleshooting firewalls.
• Experience with Cloud Environments (e.g., AWS, Wasabi).
• Experience in Technical Support or Customer Service.
• English: Good communication skills required.

Culture & Benefits

• Fully remote, async-friendly environment with minimal meetings (5–10% of workweek).
• Self-managed work with a strong emphasis on accountability, autonomy, and decision-making.
• Annual personal growth allowance and Udemy subscription for continuous learning.
• 20 days of annual leave.
• Regular team and on-site company events to foster connection.
• Diverse and inclusive culture with teams from 42+ nationalities and 20+ countries.

Hiring process

• Screening Interview (30-45 mins) with a Talent Partner.
• Hiring Manager Interview (60 min) to assess team fit, self-reliance, technical alignment, and problem-solving skills.
• Final Interview (45 mins) to focus on strategic alignment, leadership qualities, and culture contribution.