Technical Support Specialist

TL;DR

Technical Support Specialist: Providing technical assistance on the hirify.global platform with an accent on troubleshooting and understanding user workflows. Focus on collaborating with engineering to drive solutions and contributing to support documentation to enhance customer experience.

Location: Remote within the Philippines

Salary: ₱750K - ₱875K

Company

hirify.global is creating the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search.

What you will do

• Provide technical support on the hirify.global platform.
• Perform troubleshooting and testing for our customer base.
• Drive product change and improvement through detailed filings of bug and enhancement reports.
• Contribute to support documentation and helping colleagues through internal communication tools.
• Collaborate with Engineering and Developer teams to drive solutions when the product does not work as intended.
• Own the customer experience by delivering the best possible experience with the least effort.

Requirements

• 2+ years of troubleshooting experience in a Technical Support role or similar customer facing capacity.
• Knowledge and understanding of REST API and experience in troubleshooting calls.
• Experience with Chrome DevTools and the ability to easily test on the web, desktop and mobile platforms.
• Ability to identify the difference between frontend and backend defects, especially with complex technical problems.
• Skilled at explaining complex technical problems and issues in detail to developers and can adjust your language to laymen's terms to support your customers.
• Amazing written and verbal communication with a high typing speed.
• Adaptable and operates with urgency.
• Flexible schedule.

Nice to have

• B.S in Computer Science or related technical discipline or certification.
• Experience in using hirify.global or similar productivity software or supporting its services
• Experience in collaborating with Engineering through the filing of bugs and feature requests.
• Strong familiarity with CRM processes and functionality. Zendesk a plus
• Experience with Slack or similar corporate communication / collaboration software

Culture & Benefits

• We hire based on ambition, grit, and a passion for improving the way people work.
• Opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself.
• Assess every candidate based on the potential impact they can have.
• Support each person’s journey to build their boldest career.