Technical Customer Support Associate (Apple)

TL;DR

Technical Customer Support Associate (Apple): Providing technical and account support for hirify.global products with an accent on first-touch issue resolution for Apple users. Focus on diagnosing and resolving customer inquiries via various channels and ensuring a positive customer experience.

Location: Remote (Poland only)

Company

hirify.global helps organizations manage and secure Apple devices in the workplace, extending the Apple experience to businesses and schools.

What you will do

• Provide timely and accurate technical support via chat, email, and phone.
• Diagnose and resolve customer technical and account issues.
• Escalate customer requests when necessary.
• Develop expertise in hirify.global products and supporting technologies.
• Ensure a positive customer experience with professionalism and empathy.
• Stay current on product features, technologies, and industry trends.

Requirements

• Fluency in English (B2/C1).
• Strong problem-solving abilities with a customer-first mentality.
• Basic technical knowledge and aptitude for learning new software systems.
• Excellent communication skills (written and verbal).
• Experience with CRM and support tools (e.g., ServiceNow, Intercom).
• Familiarity with basic troubleshooting methods.
• Ability to work night 12-hour shifts on weekends (Friday, Saturday, Sunday) and Polish Bank Holidays (8 pm – 8 am).
• Must be based in Poland and have sponsorship to live and work in Poland.

Nice to have

• Communication level in any second language (German/Spanish/French/Japanese/Chinese).

Culture & Benefits

• Open, flexible culture based on respect and trust.
• Emphasis on work-life balance while maintaining connectivity.
• Named a 2023 Best Workplaces for Women and 2024 Best Companies to Work For.
• Clear career path and opportunities for growth.
• Making a meaningful impact for over 70,000 global customers.
• Committed to supporting Apple in the workplace.