Junior Helpdesk Engineer

TL;DR

Junior Helpdesk Engineer: Providing technical support and troubleshooting for employees, focusing on MacOS, Google Workspace, and Mobile Device Management (MDM). Focus on ensuring smooth technology operations, maintaining documentation, and collaborating with the IT team for system improvements.

Location: Hybrid (Warsaw office)

Company

hirify.global is a global company with Ukrainian roots focused on providing innovative wellness solutions with over 25.5 million users.

What you will do

• Provide technical support to employees via ticketing system, email, Slack, and walk-in requests.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Prepare and configure new employee devices, including hardware setup and software installation.
• Develop and maintain comprehensive technical documentation.
• Identify and escalate complex issues to senior IT staff when necessary.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Requirements

• Excellent communication and interpersonal skills.
• A logical approach to problem-solving and a strong sense of curiosity for troubleshooting technical issues.
• Familiarity with MacOS and Google Workspace environments.
• Some experience in an IT support or customer service role is highly desirable.
• The ability to work effectively both independently and as a collaborative member of a team.

Nice to have

• Experience with Jamf or similar MDM.
• Experience with Jira Service Management and Jira Assets.
• An interest in automation, demonstrated by some experience with scripting (e.g., Python, Bash).

Culture & Benefits

• Join a culture that champions both personal and professional growth.
• Every team member is empowered to inspire and make an impact.
• Focus on achieving meaningful outcomes and making a difference every day.
• Be part of a movement that’s creating a healthier, happier world.

Hiring process

• Recruiter call.
• Skills assessment.
• Meet the hiring manager.