Technical Advisor

TL;DR

Technical Advisor: Building and optimizing customer satisfaction and retention for healthcare orchestration products with an accent on providing first-line technical support and guiding optimal product usage. Focus on resolving technical issues, configuring customer environments, and informing best practices for a clientele of doctors and healthcare professionals.

Location: This position requires on-site presence at our Quebec City or Montreal offices, with a work schedule from 1:30 p.m. to 9:00 p.m., Monday to Friday.

Company

hirify.global is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare.

What you will do

• Act as first-line support for customers via phone, email, and chat, ensuring quick and professional issue resolution.
• Handle level 1 and 2 support tickets and prioritize requests.
• Configure customer environments.
• Inform customers about product features and best practices to optimize their experience.
• Collaborate closely with cross-functional teams to resolve technical issues promptly.

Requirements

• A minimum of 3 years of relevant experience.
• Excellent technical skills and the ability to learn a variety of computer systems and tools.
• Natural ability to manage stress and work in a fast-paced, dynamic environment.
• Excellent organizational and prioritization skills.
• Excellent oral and written communication skills.
• Fluency in English and French (spoken, written and read) is required.

Nice to have

• Knowledge of Zendesk.
• Understanding of medical schedules and the administrative workings of the healthcare system.

Culture & Benefits

• Compensation that recognizes your contribution.
• 4 to 6 weeks of paid vacation and 5 paid personal days per year.
• Group RRSP / DPSP plan with employer contribution.
• Complete group insurance plan from day 1.
• Annual wellness allowance and access to the Lumino Health™ telehealth application.
• Flexible work hours.