Disability / Casualty Claims Subject Matter Expert (AI SaaS)

TL;DR

Disability / Casualty Claims Subject Matter Expert (AI SaaS): Providing expert validation and feedback on an AI-based product to enhance efficiency and accuracy for insurance claims teams with an accent on critically assessing AI-generated outputs and product features against real-world claims documentation. Focus on identifying key medical facts, diagnoses, treatments, and integrating the product into existing claims management workflows.

Location: Remote (USA)

Salary: Competitive hourly rate based on experience.

Company

hirify.global is a rapidly scaling AI Insurtech SaaS company dedicated to enhancing insurance claims handling with state-of-the-art technology.

What you will do

• Critically assess the accuracy, relevance, and utility of AI-generated summaries and data extractions against medical documents.
• Evaluate pre-release product features, leveraging knowledge of claims handling and decision-making processes.
• Accurately and consistently label medical information within insurance claims data.
• Leverage claims-handling expertise to edit LLM prompts.
• Provide detailed feedback on product integration into existing daily claims management workflows.
• Offer constructive criticism on the product's user interface and overall user experience.

Requirements

• Professional Experience: 5+ years of recent, hands-on experience as a Disability Examiner, Worker’s Compensation Adjuster, or Auto Casualty Adjuster.
• Comfortable working with computers and learning new software applications.
• Exceptional critical thinking ability to review complex documentation.
• Excellent written and verbal communication skills to articulate feedback to non-claims audiences.
• Meticulous attention to detail and commitment to accuracy in evaluation and validation.
• English: B2 required.

Nice to have

• Experience in training, mentoring, or process improvement roles within a claims environment.
• Specific experience using AI or automation tools in a professional setting.

Culture & Benefits

• Work with a rapidly scaling AI Insurtech SaaS company.
• Opportunity to help build and scale internally and transform the insurance space.
• Recognized as one of Inc.’s Best Workplaces and Built In’s Best Places to Work.
• Contract role with an expectation of 5-10 weekly working hours, with potential for increased hours.
• Commitment to diversity and creating an inclusive environment for all employees.