Manager Observability Architect

TL;DR

Manager Observability Architect: Leading a team of solution experts to guide strategic customers through onboarding and adoption of the Grafana platform with an accent on customer lifecycle frameworks. Focus on customer's strategies for adoption of Grafana technologies, developing programs and collateral to enable them to achieve their goals.

Location: Remote in Germany

Salary: EUR 157,000 - EUR 188,400

Company

hirify.global helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack.

What you will do

• Attract, recruit, ramp, and mentor a team of Observability Architects.
• Define, build and execute impactful customer lifecycle frameworks.
• Be responsible for customer retention and expansion.
• Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering.
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

Requirements

• 3+ years leading a team, 5+ years in the high tech industry.
• Experience in Open Source selling or Cloud first/Product led sales.
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products.
• Direct experience selling monitoring/data/visualization products.
• Extensive Grafana deployment design expertise.
• First class written and oral communication skills.

Culture & Benefits

• 100% Remote, Global Culture
• Tackle meaningful work in a high-growth, ever-evolving environment.
• Expect open decision-making and regular company-wide updates.
• Autonomy and support to ship great work and try new things.
• Operate a global annual leave policy of 30 days per annum.