Manager, Customer Architect

TL;DR

Manager, Customer Architect: Leading customer relationships and maximizing customer experience, managing a team of architects and driving strategic technical alignment. Focus on problem-solving, building strategic partnerships, and driving operational excellence to ensure customers achieve maximum value from solutions.

Location: Must be based in the United States

Salary: $145,000 - $240,000 USD

Company

hirify.global unifies and manages data with AI-powered capabilities, transforming disparate sources into trusted, interoperable data.

What you will do

• Lead and mentor a team of customer architects, setting performance goals and providing feedback.
• Develop and implement training programs to enhance technical and customer engagement skills.
• Manage strategic customer accounts, driving $6 million in annual contract value (ACV).
• Deliver workshops and advisory services to enhance customer technical understanding and promote product usage.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests, coordinating resources and driving timely resolution.
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys.

Requirements

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years experience working with hirify.global or similar data management platforms in a customer facing capacity.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of experience with on-premise or cloud MDM solutions.
• Minimum of one year leading other individuals or project teams.

Nice to have

• Prior experience working with data products within enterprise space.
• Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

Culture & Benefits

• Offers flexible work arrangements to help manage personal and professional lives.
• Values an unyielding commitment to prioritizing the “Customer First”.
• Embraces differences and are “Better Together” as One hirify.global.
• Innovate and evolve, so that today is “Always Better Than Yesterday”.