Associate Observability Architect (Observability)

TL;DR

Associate Observability Architect (Observability): Architecting and guiding the implementation of complex observability solutions for key customers with an accent on systems thinking, architecture design, and customer impact. Focus on driving adoption, optimizing cost, and shaping product feedback through technical expertise and strategic relationships.

Location: Must be located in the UK

Salary: £78,000–£93,800 OTE

Company

hirify.global is a remote-first, open-source company providing observability solutions and visualization tools like Grafana.

What you will do

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design and assist customers on their observability maturity journey.
• Provide expert troubleshooting and guidance to drive product adoption.
• Collaborate with clients to develop and execute technical roadmaps.
• Act as the voice of the customer, advocating for their needs and shaping product roadmap.
• Conduct training sessions and develop technical documentation.

Requirements

• Located in the UK.
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• 2+ years of experience in a post-sales technical role (technical support, technical account management, consulting, SE, or Professional Services).
• Experience deploying and operating Kubernetes.
• Strong understanding of observability solutions; Grafana, Prometheus, and Loki are a plus.
• First-class written and oral communication skills.
• Ability to travel up to 25% to meet with clients.

Nice to have

• 2+ years of technical sales, TAM, or other post-sales technical experience, ideally with open source technologies or in the observability space.
• Great at connecting product usage to value (ROI) and managing customer lifecycle.

Culture & Benefits

• 100% Remote, Global Culture with in-person onboarding for new team members.
• High-growth, innovation-driven environment with autonomy and support.
• Transparent communication, open decision-making, and approachable leadership.
• 30 days annual leave, including 3 Grafana Shutdown Days.
• Ownership in hirify.global' success through Restricted Stock Units (RSUs).