Technical Solutions Engineer (AI)

TL;DR

Technical Solutions Engineer (AI): Acting as the front line for high-performance support on AI infrastructure, bridging traditional L1/L2 roles with deep technical rigor for enterprise ML engineers and DevOps teams. Focus on solving complex challenges involving GPU workloads, infrastructure orchestration, and deployment at scale, delivering timely and precise technical support.

Location: Las Vegas, Nevada

Company

hirify.global is building seamless, secure, reliable, and resilient AI infrastructure at scale to empower builders and support AI innovation.

What you will do

• Provide first and second-line technical support for issues including VMs, networking, API errors, orchestration tools, and GPU utilization.
• Manage support tickets, live chat, and calls across Premium/Platinum tiers.
• Escalate critical bugs to engineering, providing necessary context and logs.
• Create technically accurate documentation and playbooks to enhance support efficiency and self-service.
• Improve diagnostics tooling, chatbots, and macros to reduce MTTR.
• Support QBRs and onboarding sessions for top-tier customers alongside Customer Success Managers.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field, or equivalent hands-on experience.
• 2+ years in technical support, cloud operations, or SRE environments.
• Experience with Linux environments (logs, bash, process, thread management).
• Experience with Cloud compute platforms (AWS, GCP, Azure, or similar).
• Experience with Containerization or orchestration tools (Kubernetes, Docker, Terraform, SLURM).
• Experience with AI/ML workloads (inference, training, fine-tuning).
• Experience troubleshooting APIs and REST/GraphQL calls.
• Strong communication skills with the ability to simplify complex technical issues.
• Comfort in a fast-paced startup environment where priorities shift rapidly.
• Familiarity with GPU-accelerated cloud environments.

Culture & Benefits

• Competitive Salary and Stock Options.
• 100% paid Medical, Dental, and Vision insurance.
• Flexible PTO and Paid Holidays.
• 401(k) and Parental Leave.
• Flexible Spending Account.
• Short Term Disability, Life, and Voluntary Supplemental Insurance.
• Mental Health Benefits through Spring Health.