Specialist - Domain Services

TL;DR

Specialist - Domain Services: Managing corporate domain operations across multiple ccTLDs and registries, ensuring compliance with registry-specific requirements and local presence rules. Focus on researching NIC documentation, troubleshooting stuck orders, and resolving technical issues independently.

Location: Nova Scotia, Remote. You may occasionally visit a hirify.global office to meet with your team for events or meetings.

Salary: $82,500.00 – $123,500.00 CAD

Company

hirify.global empowers everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all.

What you will do

• Manage corporate domain operations – process registrations, renewals, and transfers across multiple ccTLDs and registries, ensuring compliance with registry-specific requirements and local presence rules.
• Master registry expertise and troubleshooting – research NIC documentation, stay current with registry rule changes, and independently resolve stuck orders, authorization issues, and technical roadblocks using vendor resources.
• Coordinate multi-vendor systems – work across registrar portals, vendor support teams, and multiple interfaces to fulfill complex domain requirements.
• Drive operational excellence – maintain accurate records in JIRA, create Excel reports for metrics and renewals, identify process improvements, and support automation initiatives.
• Collaborate cross-functionally – partner with Client Services on escalations, coordinate with Engineering on enhancements, and communicate technical requirements to stakeholders.

Requirements

• 3+ years in domain operations or fulfillment – hands-on experience processing domain registrations, renewals, and transfers.
• Experience with ccTLD and registry knowledge – practical understanding of country code domain requirements and experience navigating registry-specific rules.
• Technical systems proficiency – comfortable working with registrar portals, EPP-based systems, JIRA for order tracking and issue management, and CRM or vendor management interfaces.
• Excel and data management skills – intermediate to advanced Excel capabilities for reporting, metrics calculation, data analysis, and creating operational dashboards to track fulfillment performance and renewal rates.
• Strong DNS fundamentals – solid understanding of DNS concepts, nameserver configurations, WHOIS lookups, and how domain registration connects to DNS propagation and resolution.
• Self-directed problem-solving – demonstrated ability to independently research registry documentation, troubleshoot stuck orders, diagnose technical issues, and find answers without constant hand-holding when encountering unfamiliar domain extensions.

Culture & Benefits

• Range of total rewards that may include paid time off, retirement savings, bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
• Diverse culture and offer a range of Employee Resource Groups.
• Most importantly, come as you are and make your own way.