TL;DR

Sr. IT Specialist (Enterprise Apps & Identity Management): Managing, governing, and optimizing critical SaaS infrastructure for mental health solutions with an accent on secure identity management, efficient operations, and vendor compliance. Focus on real-time monitoring, troubleshooting complex application issues, and driving cost optimization for software assets.

Location: Remote, United States

Salary: $95,000–$131,000 per year

Company

%hirify_global% is a leading provider of mental health solutions for employers, offering an AI-powered platform for transformative care.

What you will do

Act as the primary technical owner for Lyra’s suite of third-party SaaS applications and business tools.
Lead secure administration of user access, configurations, and upgrades across the enterprise SaaS ecosystem.
Monitor application performance and availability in real time, troubleshoot incidents, and drive quick resolutions.
Provide Tier 2/3 technical support to internal business units for application-related issues and IdP configurations.
Collaborate with business stakeholders to understand their needs and ensure applications support key business outcomes.
Serve as the primary technical liaison for SaaS vendors, guiding contract/SLA reviews and ensuring full compliance.

Requirements

8+ years of experience in IT administration, enterprise application management, or a similar role.
Experience leading the management, optimization, and support of core enterprise SaaS applications (e.g., Google Workspace, Okta, Slack, Atlassian, Workday).
Strong knowledge of Okta IdP principles and configurations.
Solid understanding of security protocols and data protection best practices.
Demonstrated expertise in third-party vendor management, from strategic partnerships and SLA enforcement to risk and cost control.
Strong proficiency in scripting/programming languages for system automation, and analytical skills for complex licensing models and cost optimization.

Culture & Benefits

Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life, and disability insurances).
Coaching and therapy services through Lyra for employees.
Equity in the company through discretionary restricted stock units.
Competitive time off policies, including vacation, sick days, and company holidays.
Paid parental leave.
401K retirement benefits and a monthly tech allowance.