Technical Writer (AI)

TL;DR

Technical Writer (AI): Creating engaging and informative technical content, particularly public product documentation for observability and automation products with an accent on API, SDK, and developer tool documentation. Focus on collaborating with product and engineering teams, gathering technical details, and contributing to documentation standards using AI tools.

Location: Remote (USA: California, Colorado, Illinois, New York, or Washington)

Salary: $125,000–$155,000 USD

Company

hirify.global is a global SaaS business, delivering observability and automation products to break down silos and solve complexity in the cloud age by enabling digital transformation and infrastructure monitoring.

What you will do

• Partner with product and engineering teams to manage documentation projects and create public user documentation for observability and automation products.
• Gather technical details for public documentation by reviewing internal product materials and hands-on testing.
• Create developer-facing documentation and guides for hirify.global SDKs, APIs, and developer tools.
• Collaborate with the documentation team to maintain documentation standards and contribute to ongoing process improvements.
• Participate in a business-hours interrupt-handling rotation to respond to documentation questions and issues.
• Review and provide editorial feedback on documentation written by others to help maintain quality and consistency.

Requirements

• At least 3 years of relevant experience writing developer documentation.
• Experienced in using Markdown, a static-site generator, and Github to develop and publish documentation with a ‘Docs as Code’ approach.
• Comfortable reading and understanding code written in at least one programming language (e.g., Java, Ruby, Python).
• Familiar with modern infrastructure concepts such as cloud services and containers.
• Publicly available technical writing samples.
• Experience writing documentation for complex platforms with multiple ways for developers to interact with the product.
• Experience using AI tools as part of documentation work.

Culture & Benefits

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Intradepartmental mentor and buddy program for in-house networking.
• Inclusive company culture and access to Community Guilds and Inclusion Talks.
• Free, global mental health benefits for employees and dependents age 6+.
• Competitive global benefits including healthcare, dental, parental planning, a 401(k) plan and match, paid time off, and fitness reimbursements.