Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Managing the entire renewal lifecycle for customers, ensuring high retention and maximizing net revenue retention through seamless and strategic renewal processes. Focus on developing advanced renewal strategies, collaborating with Customer Success and Account Executives, and identifying upsell/cross-sell opportunities.

Location: Remote position. Must be based on the East coast (U.S. work authorization required, no sponsorship available).

Company

hirify.global is an intelligent workflow platform applying AI, automation, and integration to drive business results for a diverse range of customers.

What you will do

• Own and manage the complete renewals process for hirify.global' customer portfolio, ensuring high retention rates and customer satisfaction.
• Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage.
• Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals.
• Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies.
• Track and analyze renewal metrics, providing regular forecasts and insights to leadership.
• Identify upsell and cross-sell opportunities within the existing customer base.

Requirements

• 3-5 years of experience in renewals, account management, or quota-carrying sales roles.
• Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth.
• Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS.
• Understanding of security operations, workflows, and challenges faced by security teams.
• Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders.
• Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models.

Culture & Benefits

• Committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• Driven by values of Simplicity, Speed, and Soundness.
• Opportunity to help define and establish best practices and processes for renewal operations.
• Provides equal employment opportunities to all employees and applicants.