Senior Manager - Client Services
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Manager - Client Services: Overseeing day-to-day operational activities, ensuring efficiency, productivity, and high-quality output across accounts with an accent on large team management, delivery management, performance monitoring, and process optimization. Focus on developing operational strategies, ensuring customer satisfaction, and implementing quality improvement initiatives.
Location: Onsite in Bangalore, India
Company
is a technology-led healthcare solutions provider focused on enabling healthcare organizations to be future-ready through accelerated global growth and entrepreneurship.
What you will do
- Oversee daily operations, workflow, and on-time delivery, monitoring performance for improvement.
- Assist leadership in developing operational strategies aligned with business goals and support budgeting and resource allocation.
- Manage, mentor, and motivate operational staff, facilitating collaboration across different work streams.
- Ensure customer satisfaction by maintaining service quality, handling operational issues, and implementing quality improvement initiatives.
- Identify and mitigate operational risks, ensuring compliance with company standards and contractual obligations.
Requirements
- 15+ years overall experience, with at least 5 years in operations and team management.
- MBA in Operations Management or a Bachelor’s degree with relevant experience.
- Strong analytical, problem-solving, communication, leadership, and interpersonal skills.
- Expertise in process improvement, workflow optimization, and project management.
- Experience managing operations for large pharmaceutical clients.
- Experience in digital marketing operations, preferably in the pharmaceutical industry.
- Adequate understanding of the Pharma industry.
- English: B2 required.
Culture & Benefits
- Access to accelerated, global growth opportunities.
- Mentorship from brilliant minds in the industry.
- Work at the exciting intersection of healthcare and technology.
- Culture guided by passion, innovation, collaboration, and empathy.
- Commitment to inclusion and diversity as an Equal Employment Employer.
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