Department Owner (Fintech)

TL;DR

Department Owner (Fintech): Driving efficiencies, scaling processes, and enhancing customer outcomes by owning and optimizing the Quality Assurance (QA) function within the Operations division. Focus on redesigning processes from first-principles, using analytics to uncover insights that drive operational efficiency, and leading a team.

Location: You can work from home every Monday and Friday. The other days are onsite in the London office.

Company

hirify.global is on a mission to build the world's best technology to help people get credit and save money.

What you will do

• Review and evaluate current processes and ways of working, identifying areas for automation.
• Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction.
• Own end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholders.
• Monitor and assess the success of implemented strategies and continuously identify areas for improvement.
• Effectively manage a team within the Quality Assurance (QA) function.

Requirements

• A proven-track record of owning and leading complex projects, in a fast-paced environment.
• A highly lateral thinker with a willingness to challenge the status quo.
• Strong hands-on analytics ability, with strong SQL required.
• Excellent stakeholder management and communication skills to influence cross-functionally and up to senior leadership.
• Experience in people management and leading a team through change.
• A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale.

Culture & Benefits

• Opportunity to scale up one of the world’s most successful fintech companies.
• Best-in-class compensation, including equity.
• Hybrid work: Work from home every Monday and Friday.
• Fully stocked kitchen with breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
• Coverage when it comes to private health insurance.
• hirify.global is an equal opportunity employer and are looking to make hirify.global the most inclusive and open workspace in London.

Hiring process

• Quick remote call with one of the hiring team and follow-up 15 minute cognitive assessment.
• Remote call with the Director of Operational Oversight.
• 90 minute on site interview and a 45 minute Cultural interview.
• 30 minute remote sessions with the Head of Compliance, Chief Risk Officer, Chief Operating Office and one of our UK Product Managing Directors.