AI Platform Engineer II (AI)

TL;DR

AI Platform Engineer II (AI): Building and scaling a reinforcement learning platform for personalized customer engagement with an accent on cloud-native infrastructure, data-intensive systems, and machine learning in production. Focus on optimizing services, ensuring reliability, and translating use cases into platform capabilities.

Location: Hybrid in Toronto, Ontario, Canada. Candidates must be based in Ontario.

Salary: CA$125,280–CA$235,736/year with OTE between CA$139,200–CA$258,000/year.

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver great customer experiences and turn action into interaction through autonomous, 1:1 personalized experiences.

What you will do

• Build and maintain critical services and subsystems on the AI platform, balancing performance with cost-effective operations.
• Implement cloud-native solutions to ensure reliability, scalability, and fault tolerance.
• Troubleshoot production incidents end-to-end to identify root causes and implement durable fixes.
• Contribute to observability practices using Sentry and Datadog.
• Collaborate with data scientists, ML engineers, and product teams to translate real-world use cases into platform capabilities.
• Improve developer experience by streamlining workflows, enhancing tooling, and supporting MLOps best practices.

Requirements

• 2-4 years of experience in platform engineering, infrastructure, or a related backend role.
• Solid understanding of platform architecture, particularly in ML or data-intensive environments.
• Hands-on experience with Kubernetes and cloud infrastructure (GCP preferred).
• Ability to troubleshoot complex distributed systems under pressure.
• Writes clean, modular code with a focus on testable APIs and maintainable design.
• Experience working with AI coding assistants and understanding effective prompting strategies.
• Clear communicator who can work across technical and non-technical stakeholders.
• Proactive problem solver who identifies issues and works around obstacles without waiting for direction.

Culture & Benefits

• Competitive compensation including equity grants of restricted stock (RSUs).
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community and Employee Resource Groups.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.