Trainer And Technical Writer

TL;DR

Trainer And Technical Writer: Facilitating the transfer of systems and processing knowledge by organizing training programs and creating comprehensive documentation with an accent on OTC Billing processes and system user guides. Focus on translating complex billing flows into simple content and ensuring accuracy through collaboration with subject matter experts.

Location: This is a fully remote job opportunity.

Company

hirify.global is a global company specializing in data services, helping organizations and consumers manage risk and make informed decisions with over 125 years of experience.

What you will do

• Develop comprehensive technical documentation, including user guides, manuals, and procedures tailored for OTC Billing users.
• Review, edit, and refine documentation to ensure accuracy, clarity, and consistency following established standards.
• Engage with Subject Matter Experts (SMEs) to develop and review program documentation, applying understanding of OTC Billing processes.
• Produce content using software applications that enhance technical learning output.
• Translate complex billing processes and services into simple, informative, and engaging content.
• Design, develop, and deliver training programs to internal teams, ensuring knowledge transfer and skill development.

Requirements

• Bachelor's degree in Technical Writing, English, Communications, or a related field is required.
• 3+ years of experience in technical writing with a focus on knowledge base content or process documentation.
• 1+ year minimum of experience directly related to training and development.
• Fluency in English, both spoken and written, is required for international communications and writing documentation.
• Ability to write clear and precise technical documentation, including manuals, SOPs, and technical reports.
• Experience creating educational materials and providing training to diverse audiences.

Nice to have

• MS Visio or IBM Blueworks experience.
• SharePoint administration skills.
• Financial services experience.

Culture & Benefits

• Medical, life, and dental insurance benefits.
• Asociacion Solidarista and International Share Save Plan.
• Flex Work/Work from home options, Paid time off, and Annual Performance Bonus.
• Education Reimbursement, Family Bonding, Bereavement Leave, and Referral Program.
• Commitment to Diversity, Equity, and Inclusion (DEI), work/life balance, and employee development.
• Award-winning people-first approach, recognized as a Great Place To Work™ and FORTUNE Best Company to work for.